Is Unified Communications as a Service (UCaaS) the same thing as Voice over Internet Protocol (VoIP) – the short answer is No but they are closely related.

VSaaS or Video Surveillance as a Service is a ‘Cloud’ or offsite version of the NVR, DVR or dedicated Video Server (a ‘Cloud NVR’ or ‘Cloud VMS’) created to eliminate the high expense, risk and limitations of onsite CCTV Video Management Systems.

A Private Branch Exchange (PBX) is traditionally an ‘Onsite’ box of electronics that runs the software that makes the desk phones (extensions) in a business phone system function. In 2021 thanks to VoIP (Voice Over Internet Protocol), this software can also reside ‘Offsite’ and be delivered via the Internet - this is known as a 'Cloud PBX'.

More than ever people are using online video calls and conferencing options to take the place of face-to-face meetings, in-person conferences, get-togethers and just visiting with family and friends. This is creating an unusually high load on Internet circuits and impacting performance. So what can be done?