What are Outsourced IT Services?
By definition, an Outsourced IT provider is an external supplier (vendor) for IT services. This is in contrast to traditional ‘in-house’ (employee) provided IT support.
Some Reasons to consider Outsourced IT:
- You currently just need something installed, repaired or configured (one-time)
- You don't have enough IT work to justify hiring an employee but have occassional needs
- You have IT people on staff but they're overwhelmed and need some help
- You'd like to save money by using an outside firm -vs- hiring employees
- You need Cloud services, system monitoring or coverage for several locations
Outsourced IT can be broken into 2 categories. IT vendors are typically either:
01. BREAK / FIX - where something needs repair, needs to be added or changed, etc. and an outside company is called in to provide the requested service. Once that has been supplied the work is over until such time as another need arises and the same company may be called back (if the initial experience was positive) to perform additional work.
- add WAP’s,
- replace a switch or router
- configure QoS or firewall
- add fiber or wireless bridges to link additional buildings
- install drops or additional patch panels
02. SUBSCRIPTION – Companies known as MSP’s manage (typically on a remote basis) a client’s IT infrastructure and/or end-user systems on an ongoing basis through a subscription, for example a monthly fee (versus a one-time charge in the Break / Fix model).
- Messaging Implementation & Management
- Security and Data Protection Services
- Monitoring & Proactive Assistance
- Open Source Integration
- Virtual CIO